service

Maintenance and Troubleshooting

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Troubleshooting

If you are new to electric trains and are having a problem with your new train, please start with our GENERAL TROUBLESHOOTING TIPS to find a solution.

You can also send a service request to our service department through our CONTACT FORM.

For a faster repair time, find an AUTHORIZED SERVICE CENTER near you.

Track Your Repair

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Service Incident
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Request Service

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Thank you for contacting MTH Service.

We are working to resolve service requests as quickly as possible, but it may be a few days before we can respond to your message. In the meantime, please do not submit multiple requests about the same service issue, as that only slows down the process. We appreciate your patience!


M.T.H. Phone Support

Monday - Friday (12:00PM to 5:00PM E.S.T.)

410-381-2580

Name: *Required*

How to Become an MTH service center

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MTH Authorized Service Center Program for 2011

March 31, 2011 - M.T.H. Electric Trains is proud to announce an exciting new opportunity for your shop to profitably improve customer service, create more repeat business, and cement customer loyalty. As an Authorized M.T.H. Service Center, your store will be able to offer customers on-site repair service for all M.T.H. trains. This brochure explains the benefits of this new program and the dedicated support MTH will provide to make the program a success for you.